COMMUNICATION

CUSTOMER COMMUNICATION

No more second guessing about your next scheduled service.

At Mainscape, we keep our customers informed at all times and promptly respond to their calls and needs. We place a lot of emphasis on positive communication, because when you know the status of a project, your life gets easier. Our communication process includes e-mails, text messages, phone calls, property inspection reports, site meetings and photo documentation.

An Informed Partner is a Happy Partner:

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Dedicated Manager Onsite Daily

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Constant Connectivity

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Regular Reporting

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Customer service Report (CSR) System

WE ARE AVAILABLE 24/7

If an issue arises on the property, Mainscape’s communication systems are both efficient and reliable. We feature an online request form available 24/7 that is easy to fill out and is automatically submitted to the customer service department.

Mainscape’s efficient customer service process provides industry-leading service:

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Mainscape’s customer service staff is available to process all service requests. Whether it’s an online request or phone call, a Customer Service Request is entered into the system to begin the process.

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Within a few minutes of the Customer Service Request, an alert is sent to the appropriate Mainscape representative.

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The Mainscape representative then personally meets with the customer to resolve the issue within 3-5 business days.

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For current and future reference all service records are stored electronically. This allows for accurate tracking and documentation of all service requests.

Mainscape views the relationship with each property as a partnership and is committed to being accessible and easy to work with. By keeping everyone up-to-date and informed, we’re able to focus on providing what you’re looking for: peace of mind and unparalleled service.

WHAT PEOPLE ARE SAYING

“In the midst of our insanity today, I wanted to let you know that I toured the Panattoni owner’s rep through their properties today. He could not say enough about the landscaping at City Center. Please accept my sincere thanks and please pass that thanks on to your staff for the great job they are doing out there.”

- Kevin C. Branch, RPA

“I just want to give a big thanks to all involved on the great job being done on the lawn, plantings and tree maintenance being done here! I can’t believe the amount of work being done with no “leftovers”. They are clean, precise and so efficient! It’s fun to watch them work so skillfully!”

- Homeowner from Crown Colony, Fort Myers West