CUSTOMER CARE POLICY
Customer Care Policy
“We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.”
“Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.”
Disputation of charges should be addressed with Mainscape prior to requesting a refund or dispute with customer’s own credit card company.
Mainscape is authorized to refund credit card charges if the following apply:
A customer has not received the services they purchased, and this fact has been verified by Mainscape upon investigation into the claim; or
A customer finds fault with the services they purchased, and this fault is deemed to be the responsibility of Mainscape upon investigation by Mainscape into the claim; or
A customer overpays Mainscape for services, and the overage is verified by Mainscape upon investigation into the claim.
In the event that the request for a refund has been validated by a thorough investigation conducted by Mainscape, the company may void the charge entirely if less than 24 hours has passed since the return was determined to be necessary; or
If not more than 30 days from the request, issue a refund through the Mainscape Merchant Services vendor directly to the customer’s credit card Vendor; or
If more than 30 days have passed from the date of the request, issue a refund via an Accounts Payable check.
In the event that a refund is not deemed appropriate, Mainscape will notify the customer within 1 business day of the conclusion of the investigation.